Last Updated: November 2025
We want you to be fully satisfied with your purchase from Joom Fashion. If you are not happy with your order, please read our return and refund guidelines below.
1. Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery
- The product must be unused, unworn, and in its original packaging
- Clothing items must have original tags attached
To start a return, contact us at support@joomfashion.org.
2. Non-Returnable Items
- Sale items
- Personal care items
- Gift cards
- Customized products
3. Refunds
After receiving your returned item, we will:
- Inspect the product
- Notify you of approval or rejection
- Issue a refund to your original payment method within 5–7 business days
Shipping fees are non-refundable.
4. Damaged or Wrong Items
If you receive a damaged, defective, or wrong item, contact us within 48 hours with photos. We will replace or refund your order at no extra cost.
5. Exchanges
We offer exchanges for:
- Wrong size
- Wrong color
- Damaged items
Subject to availability.
6. Contact Us
For any return or refund request:
📧 support@joomfashion.org
📍 2nd Floor, College House, 17 King Edwards Road, Ruislip, HA4 7AE
