Last Updated: November 2025

Thank you for shopping at Joom Fashion. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Locations

We currently sell and ship to the United States only.

2. Order Processing Time

  • All orders are processed within 1–3 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email after your order is placed.

3. Shipping Time & Delivery

Estimated delivery time once the order is processed:

📦 Standard Shipping (USA): 7–15 business days
📦 Express Shipping (if available): 4–7 business days

Delivery times may vary depending on your location, weather conditions, or courier delays.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order weight
  • Selected shipping method

Sometimes, promotional free shipping may be offered.

5. Tracking Information

Once your order is shipped:

  • You will receive a tracking number via email
  • You can track your package on the courier’s website
    Tracking updates may take 24–48 hours to appear.

6. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping details.
We are not responsible for:

  • Packages shipped to an incorrect address
  • Delays caused by address errors

If you notice a mistake, contact us within 12 hours at:
📧 support@joomfashion.org

7. Delivery Delays

Shipping may be delayed due to:

  • High order volume
  • Carrier delays
  • Weather conditions
  • Customs checks
  • Unexpected events (holidays, strikes, peak seasons)

We cannot guarantee delivery dates during such events.

8. Lost or Stolen Packages

Joom Fashion is not responsible for packages lost or stolen after delivery is confirmed by the carrier.

If a package is marked as delivered but you did not receive it:

  1. Check with neighbors
  2. Contact your local post office or courier
  3. Contact us with your order number

We will assist you in filing a claim with the shipping carrier.

9. Damaged Packages

If your item arrives damaged:

  • Contact us within 48 hours
  • Provide photos or video of the damage
    We will provide a replacement or refund depending on the situation.

10. Customs, Duties & Taxes

Orders shipped to the United States may be subject to:

  • Customs fees
  • Import duties
  • Tax charges

These fees (if any) are the responsibility of the customer.

11. Contact Us

For any shipping or delivery inquiries:
📧 support@joomfashion.org
📍 2nd Floor, College House, 17 King Edwards Road, Ruislip, HA4 7AE